Frequently Asked Questions

Spitfire Pontoons provide the following 3-year limited warranty to the registered owner. The warranty covers use under normal conditions and applications.

3 YEAR STRUCTURAL LIMITED WARRANTY

Any structural defect in the Fibreglass , deck , pontoons and or any components manufactured by Spitfire Pontoons whether in material and or workmanship. The hull being the under section and the deck the top section, which are permanently attached together. This defect must be reported to an authorised Spitfire Pontoons dealer or the Spitfire Pontoons factory within a reasonable time and within the stipulated 3-year period. It is at the sole discretion of Spitfire Pontoons to determine whether said mentioned defect is covered as part of the 3-year structural warranty.  A structural defect shall mean a defect that may either render the boat unsafe, under normal use for which it was designed, or which may not be acceptable standards that are consistent with the Spitfire Pontoons norm. It is at Spitfire Pontoons sole discretion, to a point, whom must do the repair of said defect.

EXCLUSIONS

The warranty shall not apply to any product that has been damaged through accident, modified, salvaged, or declared a total loss through damage or negligence. The following exclusions are also not covered by the warranty.

• Cost of transport to and from an authorized Spitfire Pontoons dealer or authorized repair shop, or to the Spitfire Pontoons factory for any warranty work. This includes any recovery costs that may be involved.
• Damage resulting from misuse, abuse, improper rigging, or fitting done by the owner or any      authorized or unauthorized party.
• Damage resulting from overloading or overpowering according to the specified maximums as shown on the Spitfire Pontoons specification sheet.
• Equipment fitted by Spitfire Pontoons or an authorized dealer, the owner or an unauthorised party that carries its own manufacturer’s warranty. The warranty of such manufacturer      shall apply.
• Windscreen breakage and deterioration.
• Deterioration of cosmetic gelcoat finishes, painted and epoxy coated surfaces which includes fading, chalking, crazing and discolouration, stress lines, stainless steel      finishes and acrylic or plastic crazing and cracking.
• Failure by the owner to use and maintain the boat in a reasonable manner.
• Normal wear and tear and maintenance items are excluded from warranty coverage – these include, but      are not limited to, batteries, bulbs, filters, bungs, finishes, cables, and wiring.
• Any Spitfire Pontoon that has been altered, added to, or modified in any way, unless such changes have been authorized by Spitfire Pontoons or been done by Spitfire Pontoons.
• Any representation or implication relating to speed, performance, handling characteristics, fuel consumption and range.
• The boat trailer is covered under its own manufacturer’s warranty.
• Custom items carry a limited 1-year warranty.

OWNER OBLIGATIONS

All warranty claims must be initiated by the owner as soon as possible after a fault or defect is detected which may result in a warranty claim. Notice of intention to initiate a claim should include a description of the nature of the defect (with photos where possible), together with the boat serial number, date of purchase and dealer from where the boat was purchased. The authorized Spitfire Pontoons dealer, should the claim be initiated through the dealer, must notify the Spitfire Pontoons factory as soon as a claim is lodged by the customer. Spitfire Pontoons will give written consent as well as advice on the remedial action that should be taken. No remedial work is authorised without the written consent of the Spitfire Pontoons factory. Any unsatisfactory repair work that has been done by an authorized Spitfire Pontoons dealer should be brought to the attention of the Spitfire Pontoons factory within the shortest possible time of such repair work being carried out.

As with any purchase, the owner has a responsibility to take the necessary care and maintenance of his purchase, to ensure that they get the full benefit and pleasure from the purchase.

Foam decking warranty

What does the warranty cover ?

Foam decking is covered under warranty free of defects to both foam layers as well as the adhesive. Foam decking is covered under warranty for all manufacturing defects for 36 months.

What does the warranty not cover  ?

Warranty is ceased with any damage caused to the foam decking and/ or any modification as explained. 

This is not limited to: 

DIY installations on to any surface with or without adhesion .

Any cutting any routering or cnc engraving .

Any discoloration or characteristic changes due to prolonged storage while not covered.

Light amplification of any sort within any environment. 

Preventative maintenance and care normal wear and tear .

Excessive usage and/ or abuse beyond it’s normal intended purpose and range.

Chemical damage / stains.

DIY installations of foam decking are not covered under warranty 

LIGHT AMPLICICATION

Light amplification is caused by reflection or refraction from a surface and or obstacle/ item. Examples include and are not limited to: reflective polished surfaces and gunnels, metal drains, rails and various items, stagnant items left within the surrounding area. Heat is built up as the reflection of these items act as a magnification glass or as an over exposing heat source. This exposes the foam decking to temperatures beyond its normal range of 70 degrees celsius. 

Warranty is voided due to light amplification.